Terms of Service

1.Agreement

These Terms govern access to and use of RisQore (the “Service”) provided by BITS Blackrock IT Solutions LLC. By creating an account or using the Service, the customer organisation (“Customer”) accepts these Terms. Where a signed order form or master agreement exists, it prevails over any conflicting term here.

2.Accounts & access

• The Customer is responsible for its users, their credentials, and the accuracy of the data they enter.
• Access is scoped by role and workspace; the Customer administers its own users and permissions.
• You must keep authentication credentials confidential and notify us of any suspected compromise.

3.Acceptable use

The Customer will not, and will not permit any user to:

• Use the Service unlawfully or to store data it has no right to process.
• Attempt to breach tenant isolation, access another customer's data, or probe the Service except under an authorised test.
• Reverse-engineer, resell, or provide the Service to third parties except as expressly permitted.
• Upload malware or interfere with the integrity or performance of the Service.

4.Customer data

The Customer retains all rights to the data it enters. We process it only to provide the Service and per our Data Processing Agreement and Privacy Policy. We do not use Customer data to train AI models.

5.AI-assisted features

Some features (e.g. policy drafting or automatic linking) use a third-party AI provider on your instruction. Output is a draft for your review — the Customer remains responsible for verifying it before relying on it for compliance decisions. The Service is a tool that supports compliance work; it does not itself constitute legal, audit, or certification advice.

6.Fees & billing

Paid plans are billed as set out on the pricing page or the applicable order form. Self-serve purchases are processed by Lemon Squeezy as merchant of record; its checkout terms apply to the payment transaction. For self-service trials, the Customer selects a package and provides a payment method at checkout. Unless cancelled before the trial ends, that selected package automatically continues as a monthly paid subscription at the price disclosed during sign-up. Fees are exclusive of taxes unless stated.

7.Availability & support

We aim for high availability and provide support via support@bits-solution.com. Any committed service levels are stated in the order form. The Service is otherwise provided on an “as available” basis.

8.Warranties & liability

Except as expressly stated, the Service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, and our aggregate liability is limited to the fees paid by the Customer in the 12 months preceding the claim. Nothing limits liability that cannot be limited by law.

9.Term & termination

• Either party may terminate for material breach not cured within a reasonable notice period.
• On termination, access ends and Customer data is returned or deleted per the Privacy Policy and DPA.
• Provisions that by nature survive (confidentiality, liability, IP) continue after termination.

10.Governing law

For Customers established in the European Union or the European Economic Area, these Terms are governed by the laws of the Federal Republic of Germany, with the courts of Berlin having exclusive jurisdiction. For all other Customers, these Terms are governed by the laws of the Arab Republic of Egypt, with the courts of Alexandria having exclusive jurisdiction. Both apply without prejudice to mandatory consumer or data-protection law.

11.Contact

Questions about these Terms: legal@bits-solution.com.